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FAQ

  • Is sales tax added to my order?
    All orders to the United States, including territories, are subject to local sales tax.
  • What forms of payment do you accept?
    We accept American Express, Visa, Mastercard, Discover, Apple Pay, Google Pay, Klarna, Shop Pay, PayPal as well as many preferred international payment options. Arts of Optics reserves the right to refuse transactions, shipments and returns on all Arts of Optics. Protecting your sensitive payment data is important to us, and we have taken several steps to ensure all of your data is secure. We keep payment info and business data safe and secure. Our payment platform is PCI compliant, supports 3D Secure checkouts, and features payment data encryption.
  • What is your return policy?
    You can make a return within 5 days from the date of receipt of the goods. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at artsofoptics@yahoo.com. Please note that returns will need to be sent to the following address: artsofoptics@yahoo.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at artsofoptics@yahoo.com Find more information about our Design Your Own Custom Eyewear program here: https://www.artsofoptics.net/refund-policy
  • Account
    If you have not yet created an account and would like to earn points towards rewards, you may create an account: https://www.artsofoptics.net/account/my-account
  • How do I get prescription lenses?
    Continue with your order. If you have a recipe, attach it in the chat with your order number. Our specialists will prepare glasses lenses according to your prescription.
  • Can I get a discount?
    Yes, after your first purchase you will automatically receive a 10% discount on all products! We may also have seasonal discounts. Subscribe to our Instagram @arts_of_optics_shop so you don't miss out!
  • How do I order just the lenses for my frame?
    We will need the exact model of your frame as well as the frame measurements. You will write to us with information about your frames and our specialists will select the necessary lenses for you. If you do not live in New York City, then after we select the lenses for you and your payment, you will need to send us your frame to the address: 200 W 125th Street, New York, NY, 10027, United States. After replacing the lenses, we will send you your glasses with new lenses.
  • Can I pick up my order myself?
    Yes, sure. At 200 W 125th Street, New York, NY, 10027 Just indicate in the comments to your order that you will pick it up yourself. Pickup is available Monday through Friday from 10 a.m. to 7 p.m.
  • How long will it take for me to receive my order?
    For information regarding shipping, order processing and returns on your order, please click here and log in to your account portal. All orders require a signature upon delivery. Standard orders placed after 3pm EST will be processed within the following 1-2 business days. Shipping times vary by order type and are approximate. All lens work is done by hand, with multiple inspections before it is shipped to you. If your frames and/or lenses do not meet our exacting standards, they will be reordered and redone, which may affect the shipping timeline. Most frame-only orders (no lens customizations) ship within 2-3 business days. Most Build a Pair orders with ship within 5 business days. Specific questions about your order? Feel free to contact us.
  • How to choose glasses?
    When choosing glasses, consider lens design for clear vision, the refractive index for thickness, coatings for clarity, and explore additional options like tinting or polarization. Consulting eyecare professionals ensures the best choice for your needs. There are also more detailed recommendations in our blog: https://www.artsofoptics.net/blog
  • Do you ship outside of the US?
    No, we only ship within the US.
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